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Login Instructional Videos

Rams Online Technical Assistance

Password Reset: If you are experiencing login issues, first try resetting your password by visiting the SCC password reset portal at  https://reset.sccnc.edu/PasswordReset/. As an extra layer of protection, student passwords expire every 180 days.  Faculty & staff passwords expire every 90 days. Most login issues are due to passwords expiring. By resetting your password using the reset portal, you may be able to resolve your login issues without having to wait for assistance.

Technical Assistance for Students, Faculty, and Staff

A team of learning management system (LMS) experts are available 24 hours a day, 7 days a week, 365 days a year to provide technical assistance to students, faculty, and staff.  

• Press 1 for student assistance and follow the prompts
  
• Press 2 for faculty and staff assistance and follow the prompts
  

Please include your SCC username, SCC student id# and a contact telephone number to verify your identity.

Click the link below to Chat with Tech Support

Tech Support Chat 

Please include your SCC username, SCC student id# and a contact telephone number to verify your identity when using the Chat option.

If you have specific questions about a course or assignment, please contact the instructor of the course.
All inquiries will be processed within 48 to 72 business hours.